Flour & Figures

Price it. Quote it. Bake it.

By Sleepycat Software LLC

Flour & Figures / Support

Flour & Figures Support

Need help with costing, Quotes, backups, or a Lifetime Pro purchase? Start with the steps below or contact Sleepycat Software.

Contact support

Email Sleepycat Software at flourfigures@sleepycatsoftware.com.

Please include:

  • Whether you are using iPhone, iPad, or Android
  • Device model
  • Operating-system version
  • Flour & Figures version
  • A short description of what you expected
  • What happened instead
  • Steps that reproduce the problem
  • A screenshot, when useful

Please do not send payment-card numbers, passwords, or other sensitive information.

Restore Lifetime Pro

  1. Open Flour & Figures.
  2. Open Settings.
  3. Tap Restore purchases.
  4. Confirm that the device is signed into the same Apple or Google account used for the original purchase.
  5. Make sure the device has an internet connection while restoring.

Flour & Figures's Lifetime Pro purchase is a one-time purchase, not a subscription. Deleting and reinstalling the app does not require buying Lifetime Pro again when you restore using the same store account. Cross-platform transfer between Apple and Google accounts is not guaranteed.

Free-tier limits

The free version includes:

  • Up to 20 Pantry items
  • Up to two Components
  • Up to two Products
  • One Draft Quote
  • Branded PDF export

Reaching a limit does not delete or hide your existing data. It prevents creating additional items of that kind until Lifetime Pro is unlocked.

Purchase and refund help

Apple and Google process payments directly. Sleepycat Software cannot view complete payment-card details. For a refund or help with a store charge, use the purchase-history or support tools provided by Apple App Store or Google Play.

Local data and backups

Flour & Figures stores its ledger locally in the app's database. Use Settings > Data & Backup to export a versioned full backup or restore one transactionally.

Deleting the app or losing the device may remove ledger data, subject to the device platform's backup and restore behavior. Flour & Figures does not currently provide cloud backups.

Quote PDF troubleshooting

If a Quote PDF export does not work:

  • Confirm the Quote can be opened.
  • Try reopening Flour & Figures.
  • Confirm adequate device storage.
  • Try Share or Print if Save is unavailable.
  • On Android, choose a writable folder when saving.
  • If the directory picker is cancelled, no file is saved.

When contacting support, include the Quote's approximate size and the failed action in your email.

Response expectations

We review support messages as soon as reasonably possible. Response times may vary.